Insight uses a single standard repair procedure which meets the requirements of ISO 9001:2000
for
Services. Depot maintenance at Insight can conserve, over time, combat power by reducing
the capital
investment in critical resources. Repair personnel evaluate the operational condition
of the system upon
receipt in order to isolate any actual or potential malfunctions. Maintenance
is then performed in
sequential steps designed to ensure that the equipment is restored to the
Original Equipment
Manufacturing standard in a timely and efficient manner. For more information contact us by phone at 1.877.744.4803 or via email at returns@insight-tek.com.
Insight’s technical writing staff approaches the preparation of each Technical Manual (TM) from the perspective of the intended user. We recognize that the effectiveness of our products is directly related to the ability of the operator to safely and competently use them. As advocates for the end-user, our Technical Writers take great pride in ensuring that information is presented clearly, logically, and at an appropriate level of understanding. This ensures that each TM not only complies with required specifications and standards, but is organized so as to provide continuity of data, descriptions, and procedures.
Insight’s technical writing staff is accorded full access to all design documents and release plans to ensure they are kept apprised of any changes to system design or software modifications. They enjoy full representation at design reviews and are provided with production model devices to work with in creating support documentation. This level of integration, and close interaction between the technical writing and development teams, ensures the technical accuracy and superior quality of all our TMs.
Customer review of our support documentation is the single best opportunity we have to ensure the needs of the end-user are met. Your comments and recommended improvements are always welcome and will receive careful consideration. Suggestions may be sent to: mlbedard@insight-tek.com.
Insight offers a highly effective training program to meet the needs of today’s warfighters. We remain at the cutting edge of tactical training and continually update, improve, and validate our technique with input from combat veterans. Utilizing the same model that is the recognized standard governing the instructional process within the Department of Defense (DoD), our training development process makes it simple to customize a course to fit any military organization. Insight can provide training on-site or at your location.
For more information contact dcrim@insight-tek.com or call Danial Crim at 603.551.6356.
